Roam Auto Sales & Leasing
Support

We’re here to help.

Whether you need help with the platform, have a question about your fleet, or want to report an issue, our support team is ready to assist.

Roam support team member assisting a client

1200 x 675

Contact Support

Reach our support team

Our team is available during business hours and responds to all support requests promptly.

Phone Support

Speak with our support team directly for urgent issues or real-time assistance.

1-647-956-4649

Email Support

Send us details about your issue and we’ll get back to you within one business day.

sales@roam.lease

Support Hours

Mon-Fri: 8:00 AM — 6:00 PM EST

Sat: 9:00 AM — 1:00 PM EST

Sun: Closed

FAQ

Common support questions

Quick answers to frequently asked questions about our platform and services.

You can sign in to the Roam platform through our website at roam.lease/sign-in. If you don’t have login credentials yet, contact your fleet advisor or our support team and we’ll get you set up.

Contact our support team at 1-416-234-8686 or email sales@roam.lease and we’ll help you reset your credentials. For security, we verify your identity before making account changes.

Call our support line at 1-416-234-8686 for immediate assistance with vehicle breakdowns or urgent fleet issues. For non-urgent maintenance needs, you can also submit a request through the platform dashboard.

Yes. Contact your dedicated fleet advisor to discuss changes to your fleet. We can help with vehicle sourcing, rentals, and disposal as your needs evolve.

All new customers receive platform training during onboarding. If you need additional training or have new team members, reach out to your fleet advisor and we’ll schedule a walkthrough.

For urgent fleet issues outside of regular hours, call our support line and leave a message. We monitor urgent requests and will respond as quickly as possible.

We value your feedback. You can share suggestions or report issues through your fleet advisor, by emailing sales@roam.lease, or during your quarterly business review.

Need more help?

Our team is here to make sure you get the most out of Roam. Don’t hesitate to reach out.

  • Dedicated fleet advisor for every client
  • Platform training and onboarding support
  • Ongoing operational assistance